New Customer Registration in the Gingr Pet Parent Portal

Resolved

Degraded performance

Started about 1 year agoOctober 17, 2025Lasted 483 hours 54 minutesOctober 17, 20252:31 PMNovember 06, 20256:26 PMUTC

Affected

Customer Portal

Updates

Resolved
November 18, 2025 at 6:26 PMUTC
Resolved
November 18, 2025 at 6:26 PMUTC
We've now resolved the incident. Thanks for your patience.
Update
October 23, 2025 at 1:44 PMUTC
Update
October 23, 2025 at 1:44 PMUTC
A resolution has been implemented, and our team is continuing to monitor the situation to ensure everything continues running smoothly.
Investigating
October 17, 2025 at 2:31 PMUTC
Investigating
October 17, 2025 at 2:31 PMUTC
We're currently investigating a known issue affecting new customer registrations in the Gingr Pet Parent Portal. Some new customers may experience intermittent issues registering. Our team is actively working on a fix and we appreciate your patience.

Gingr App - New Customer Registration in the Gingr Pet Parent Portal – Incident details