New Customer Registration in the Gingr Pet Parent Portal

Affected

Customer Portal

ResolvedNovember 18, 2025 at 6:26 PMUTC
We've now resolved the incident. Thanks for your patience.
UpdateOctober 23, 2025 at 1:44 PMUTC
A resolution has been implemented, and our team is continuing to monitor the situation to ensure everything continues running smoothly.
InvestigatingOctober 17, 2025 at 2:31 PMUTC
We're currently investigating a known issue affecting new customer registrations in the Gingr Pet Parent Portal. Some new customers may experience intermittent issues registering. Our team is actively working on a fix and we appreciate your patience.

Gingr App - New Customer Registration in the Gingr Pet Parent Portal – Incident details