Gingr App - Notice history

Web Application - Operational

100.0% uptime
Jun 2025 · 100.0%Jul · 100.0%Aug · 100.0%
Jun 2025
Jul 2025
Aug 2025

Gingr Support - Operational

100.0% uptime
Jun 2025 · 100.0%Jul · 100.0%Aug · 100.0%
Jun 2025
Jul 2025
Aug 2025

Gingr Website - Operational

100.0% uptime
Jun 2025 · 100.0%Jul · 100.0%Aug · 100.0%
Jun 2025
Jul 2025
Aug 2025

Customer Portal - Operational

100.0% uptime
Jun 2025 · 100.0%Jul · 100.0%Aug · 100.0%
Jun 2025
Jul 2025
Aug 2025

Dashboard - Operational

100.0% uptime
Jun 2025 · 100.0%Jul · 100.0%Aug · 100.0%
Jun 2025
Jul 2025
Aug 2025

Reporting - Operational

100.0% uptime
Jun 2025 · 100.0%Jul · 100.0%Aug · 100.0%
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Aug 2025

Notice history

View current status

Aug 2025

Package Credits Not Loading for Some Customers at Checkout
ResolvedDegraded performance48 hours 48 minutes
  • ResolvedUTC

    This issue was resolved on August 14, 2025. The status page update was delayed, and we apologize for any confusion.

  • InvestigatingUTC

    We have received reports where some package credits are not loading for some customers when businesses attempt to apply them via Quick Checkout or in the shopping cart. Our engineering team is actively working to resolve the defect. We will provide updates here as soon as more information is available. We appreciate your patience as we work to restore full functionality. **In affected cases:** - Package credits may not appear, including credits purchased at the booking location. - Quick Checkout may briefly show package credits before they disappear. - If impacted, package credits cannot be applied to any booking. **Alternate Solutions Available** If your business is affected, you can temporarily address the issue in one of the following ways: Use a One-Time 100% Promotion - An admin can create a promotion specifically for this issue (clearly named for tracking). - Apply the promotion during checkout to discount the value of the missing package credit. - A user with permission to deduct credits can later review the Promotions by Date report and manually deduct the correct number of package credits from the package balance. Adjust Cross-Location Credit Settings - Single-location apps: Toggle on the ability to apply credits across locations or use the promotion option above. - Multi-location apps wanting cross-location credits: Toggle on the ability to apply credits across locations or use the promotion option above. - Multi-location apps not wanting cross-location credits: Use the promotion option above.

Jul 2025

JUL31
Application Update
CompletedMaintenance4 hours
  • CompletedJuly 31, 2025 at 7:00 AMUTC

    The maintenance is now complete. Thanks for your patience.

  • UpdateJuly 31, 2025 at 3:00 AMUTC

    The scheduled maintenance is now underway. We'll keep you updated on our progress.

  • UpdateJuly 30, 2025 at 4:43 PMUTC

    **An application update is planned for Wednesday, July 30th, with deployment starting at 9pm MT (11pm ET).** Deployment may take up to 4 hours to complete. Some users may experience brief periods of lag or slow load times during the deployment window. **Highlights of this release include:** 🔐 **Limit User Actions by Location** Restrict users to perform actions only at their assigned locations, giving you greater operational control across multi-location businesses. 🐶 **Membership Improvements** Prorate Membership benefits based on the enrollment date, so pet parents only pay for and receive what they can actually use. We have also improved how credits and special pricing benefits are applied to invoices and deducted from pet parent accounts. 💻 **Digital Whiteboard Update** Choose whether pets appear on the Digital Whiteboard after checkout. 📹 **Webcam Enhancements** We’ve added PB&J TV to our growing list of webcam integrations and enhanced the iDogCam and abcKam integrations for better multi-location support. 🛠️ **Key Fixes & Improvements** - We’ve addressed several issues across the platform to improve stability and accuracy, including: - Updating the Sales Receipt. - Improving the Active Subscription and Cancelled Subscription Reports. - Resolving display and booking issues in the Pet Parent Portal. - Requiring pet parents and business users to enter complete phone numbers to ensure no disruptions to communications. - Resolving percent-based deposits not displaying on bookings in the Requested tab. Please review the release notes in your application upon completion of the update. Reach out to the Gingr Support Team if you have any questions or need assistance.

Jun 2025

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