Gingr App - Notice history

Web Application - Operational

100.0% uptime
May 2025 · 100.0%Jun · 100.0%Jul · 100.0%
May 2025
Jun 2025
Jul 2025

Gingr Support - Operational

100.0% uptime
May 2025 · 100.0%Jun · 100.0%Jul · 100.0%
May 2025
Jun 2025
Jul 2025

Gingr Website - Operational

100.0% uptime
May 2025 · 100.0%Jun · 100.0%Jul · 100.0%
May 2025
Jun 2025
Jul 2025

Customer Portal - Operational

100.0% uptime
May 2025 · 100.0%Jun · 100.0%Jul · 100.0%
May 2025
Jun 2025
Jul 2025

Dashboard - Operational

100.0% uptime
May 2025 · 100.0%Jun · 100.0%Jul · 100.0%
May 2025
Jun 2025
Jul 2025

Reporting - Operational

100.0% uptime
May 2025 · 100.0%Jun · 100.0%Jul · 100.0%
May 2025
Jun 2025
Jul 2025

Notice history

View current status

Jul 2025

JUL31
Application Update
CompletedMaintenance4 hours
  • Completed
    July 31, 2025 at 7:00 AMUTC
    Completed
    July 31, 2025 at 7:00 AMUTC

    The maintenance is now complete. Thanks for your patience.

  • Update
    July 31, 2025 at 3:00 AMUTC
    Update
    July 31, 2025 at 3:00 AMUTC

    The scheduled maintenance is now underway. We'll keep you updated on our progress.

  • Update
    July 30, 2025 at 4:43 PMUTC
    Update
    July 30, 2025 at 4:43 PMUTC

    **An application update is planned for Wednesday, July 30th, with deployment starting at 9pm MT (11pm ET).** Deployment may take up to 4 hours to complete. Some users may experience brief periods of lag or slow load times during the deployment window. **Highlights of this release include:** 🔐 **Limit User Actions by Location** Restrict users to perform actions only at their assigned locations, giving you greater operational control across multi-location businesses. 🐶 **Membership Improvements** Prorate Membership benefits based on the enrollment date, so pet parents only pay for and receive what they can actually use. We have also improved how credits and special pricing benefits are applied to invoices and deducted from pet parent accounts. 💻 **Digital Whiteboard Update** Choose whether pets appear on the Digital Whiteboard after checkout. 📹 **Webcam Enhancements** We’ve added PB&J TV to our growing list of webcam integrations and enhanced the iDogCam and abcKam integrations for better multi-location support. 🛠️ **Key Fixes & Improvements** - We’ve addressed several issues across the platform to improve stability and accuracy, including: - Updating the Sales Receipt. - Improving the Active Subscription and Cancelled Subscription Reports. - Resolving display and booking issues in the Pet Parent Portal. - Requiring pet parents and business users to enter complete phone numbers to ensure no disruptions to communications. - Resolving percent-based deposits not displaying on bookings in the Requested tab. Please review the release notes in your application upon completion of the update. Reach out to the Gingr Support Team if you have any questions or need assistance.

Jun 2025

May 2025

CardConnect Terminal Disruption
ResolvedDegraded performance52 hours 27 minutes
  • Resolved
    UTC
    Resolved

    We've now resolved the incident. Thanks for your patience.

  • Update
    UTC
    Update

    If you are continuing to experience connectivity issues with your CardConnect terminal, please power cycle the device by following these instructions: - **Ingenico Terminals**: To perform a hard reboot, press and hold the .,#* key and < (yellow key) simultaneously until the device powers off. To re-start the terminal, press and hold the green button for 1-3 seconds. - **Clover Flex Terminals**: To reset the terminal, hold the power button for 30-60 seconds until the Clover logo appears. - **Clover Mini Terminals**: To reset a Clover Mini terminal, open the back panel to access the receipt paper compartment. Remove the receipt paper roll. Press and hold the green reset button for approximately 30 seconds until the Clover logo appears on the device's display. Replace the receipt paper roll and close the back panel. If you are still unable to connect to the terminal, please contact Gingr Customer Support for assistance by chatting in, emailing support@gingrapp.com, or call us at (888)503-4647.

  • Investigating
    UTC
    Investigating

    We have received reports that CardConnect terminals may not be connecting correctly to Gingr. We are looking into this with urgency and will update this Status page with additional information. Thank you for your patience while we work with CardConnect to resolve this.

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