Gingr App - Gingr Email Marketing Editor – Incident details

Experiencing partial outage

Gingr Email Marketing Editor

Resolved
Degraded performance
Started 9 months agoLasted 119 hours 43 minutes

Affected

Communications

Degraded performance from 4:49 PM to 4:33 PM

Email

Degraded performance from 4:49 PM to 4:33 PM

Marketing Emails

Degraded performance from 4:49 PM to 4:33 PM

Updates
  • Resolved
    UTC
    Resolved

    This issue has not been resolved. Please reach out if you continue to experience any issues.

  • Update
    UTC
    Update

    All identified issues affecting the Email Marketing Editor have been resolved. The Email Marketing Editor is now available, and we are monitoring recovery to ensure continued stability. If you experience any issues, please contact Support.

  • Update
    UTC
    Update

    We have identified an issue affecting previously uploaded image files in the Email Marketing Editor following last night’s system update. To prevent further impact, we are reverting the related changes. As a result, the Email Marketing Editor will be temporarily unavailable again. Our team is actively working to address the image file issue and restore full Email Marketing Editor functionality as soon as possible. We will share additional updates as they become available. No action is required at this time.

  • Investigating
    UTC
    Investigating

    We are aware of an issue that prevents customers from using the email marketing editor to create or edit email marketing campaigns. This issue is due to a required update to an underlying service. The necessary changes have been completed and are included in the system release scheduled for tonight. Full functionality is expected to be restored once the release is deployed. No action is required at this time.

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