Gingr App - Known Issue: Agreement Reports and Editing – Incident details

Known Issue: Agreement Reports and Editing

Resolved
Degraded performance
Started 10 months agoLasted 908 hours 54 minutes

Affected

Agreements

Degraded performance from 5:15 PM to 2:10 PM

E-Signature Tablet

Degraded performance from 5:15 PM to 2:10 PM

Updates
  • Resolved
    UTC
    Resolved

    This issue is now resolved

  • Update
    UTC
    Update

    A hot fix was released to resolve this issue. We are monitoring for additional reports. If you are experiening issues with agreements please contact support@gingrapp.com

  • Investigating
    UTC
    Investigating

    We’ve identified an issue affecting the **Unsigned Agreements** and **Signed Agreements** reports where the **Agreement Type** field is not functioning as expected. We’ve also identified a related issue where editing existing agreements may cause loading delays or failures for users in some applications. **Agreement icons and signature functionalities are operating as expected.** Our development team is actively working on a fix, and we’re prioritizing a resolution as quickly as possible. We’ll provide updates as more information becomes available.