We have received reports that memberships set to auto-renew starting January 16th or after have not processed. Memberships created on or after the 16th have processed as expected. As a result, pet parents whose memberships did not renew will not have benefits available on their accounts.
Our team has identified the issue and is working towards a solution. No action is needed on your part at this time. We will provide additional updates as more information becomes available.
