Past Unsent SMS Sending Unexpectedly from Isolated Apps

Resolved

Degraded performance

Started about 3 years agoAugust 03, 2023Lasted 699 hours 54 minutesAugust 03, 20236:40 PMSeptember 01, 202310:35 PMUTC

Affected

Communications

SMS

Outgoing SMS

Updates

Resolved
September 01, 2023 at 10:35 PMUTC
Resolved
September 01, 2023 at 10:35 PMUTC
Our team has completed investigation of this issue and confirmed that it was an isolated incident, as well as taken the applicable mitigation steps to ensure that it does not occur again. Thank you for your patience.
Update
August 15, 2023 at 5:34 PMUTC
Update
August 15, 2023 at 5:34 PMUTC
Our IT team is continuing to investigate to identify the root cause of this issue. There have not been any additional reports of this occurring beyond the original incident date of August 3. We will provide further updates as more information becomes available.
Update
August 07, 2023 at 6:02 PMUTC
Update
August 07, 2023 at 6:02 PMUTC
Our team is continuing to investigate and work with our messaging provider to identify the root cause of this issue. There have not been any additional reports of this occurring beyond the original incident date of August 3. We will provide further updates as more information becomes available.
Investigating
August 03, 2023 at 6:40 PMUTC
Investigating
August 03, 2023 at 6:40 PMUTC
We have received isolated reports of previously unsent SMS messages being sent unexpectedly today, August 3. This has been identified to be isolated to applications on a specific server cluster. Our team is actively investigating this as a priority issue, and we will provide additional updates as more information becomes available.

Gingr App - Past Unsent SMS Sending Unexpectedly from Isolated Apps – Incident details