Gingr App - Notice history

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Gingr Website - Operational

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Customer Portal - Operational

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Dashboard - Operational

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Reporting - Operational

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Notice history

View current status

Nov 2023

NOV17
Application Update
CompletedMaintenance3 hours
  • CompletedNovember 17, 2023 at 7:00 AMUTC

    The maintenance is now complete. Thanks for your patience.

  • UpdateNovember 17, 2023 at 4:00 AMUTC

    The scheduled maintenance is now underway. We'll keep you updated on our progress.

  • UpdateNovember 16, 2023 at 7:05 PMUTC

    An application update is planned for Thursday, November 16th with deployment starting at 11:00pm ET (9:00pm MT). With this release, we are resolving an issue that impacted subscriptions. Upon completion of the update, please review the release notes in your application and reach out to our Support Team if you need any assistance.

NOV16
Application Update
CompletedMaintenance4 hours
  • CompletedNovember 16, 2023 at 8:00 AMUTC

    The maintenance is now complete. Thanks for your patience.

  • UpdateNovember 16, 2023 at 4:00 AMUTC

    The scheduled maintenance is now underway. We'll keep you updated on our progress.

  • UpdateNovember 15, 2023 at 9:27 PMUTC

    An application update is planned for Wednesday, November 15th with deployment starting at 11:00pm ET (9:00pm MT). With this release, we are restoring automated payment collection for subscriptions and resolving an issue with capacity error messages when modifying existing bookings. Upon completion of the update, please review the release notes in your application and reach out to our Support Team if you need any assistance.

Recurring Package Subscriptions Failing to Renew
ResolvedDegraded performance94 hours 58 minutes
  • ResolvedUTC

    This issue has been resolved and the functionality to schedule a subscription to start at a future date has been restored. Please note that the fix does not apply retroactively. Any subscriptions that were scheduled to start during the affected dates where the issue was occurring (November 9 - 16) will need to be removed and recreated. Follow these steps to identify and address any impacted subscriptions: 1. Navigate to the Active Subscriptions report. The report can be exported and sorted if needed. 2. Sort Descending on the "Created at" column to review any subscriptions created between 11/9 - 11/16. 3. Reference the "Last event" column. If it only reads "created on Day, XX/XX/XXXX X:XX xx" and does not include a reference to a package, then it was affected and will need to be recreated. 4. Contact the pet parent to verify the desired start date, and then create a new subscription. 5. Cancel the previous incorrect subscription. Please reach out to our support team with any questions.

  • UpdateUTC

    A fix for the issue with subscriptions that are scheduled to start on a future date will be included as part of a system update that will take place tonight beginning at 9pm MST. We will provide an additional update once the fix has been released and verified.

  • UpdateUTC

    Functionality for weekly and bi-weekly subscription renewals has been restored. An issue is still occurring for subscriptions that are scheduled to start on a future date. Our team is currently testing a fix and an additional update will be provided as soon as a timeline is established for the fix to be released.

  • UpdateUTC

    A fix for this issue will be included as part of a system update that will take place tonight beginning at 9pm MST. We will provide an additional update once the fix has been released and verified.

  • UpdateUTC

    Our team has identified the cause of the issue with packages not renewing as expected, and testing is currently underway for a fix. We will provide an additional update as soon as a timeline is established for the fix to be released.

  • InvestigatingUTC

    We are investigating reports of recurring package subscriptions not renewing as expected. The subscription may also not be displayed on the owner's profile. Users should run the Active Subscriptions Report to identify customers this applied to, then cancel and re-subscribe them to their subscription. We will continue to provide updates as they become available.

NOV9
Application Update
CompletedMaintenance4 hours
  • CompletedNovember 09, 2023 at 8:00 AMUTC

    The maintenance is now complete. Thanks for your patience.

  • UpdateNovember 09, 2023 at 4:00 AMUTC

    The scheduled maintenance is now underway. We'll keep you updated on our progress.

  • UpdateNovember 08, 2023 at 5:06 PMUTC

    An application update is planned for Wednesday, November 8th with deployment starting at 11:00pm ET (9:00pm MT). This release focuses on the pet parent experience with updates to communications, booking workflows, owner profile management, and tip functionality. Upon completion of the update, please review the release notes in your application and reach out to our Support Team if you need any assistance.

Dashboard Tab Inconsistency & User Session Logouts
ResolvedDegraded performance821 hours 45 minutes
  • ResolvedUTC

    We are pleased to share that this issue has now been resolved. We appreciate your patience.

  • InvestigatingUTC

    We are investigating reports where if a user in the Dashboard Expected tab opens an additional browser tab, they may see data copied from the Expected tab into other Dashboard tabs (Checked In, Requested, etc.). Refreshing the page should immediately correct the display. Additionally, we are investigating reports of users being logged out of sessions due to inactive tabs. Until these display issues are resolved, it is advised to use a single browser tab to navigate the app.

Oct 2023

OCT24
Application Update
CompletedMaintenance3 hours
  • CompletedOctober 24, 2023 at 6:00 AMUTC

    The maintenance is now complete. Thanks for your patience.

  • UpdateOctober 24, 2023 at 3:00 AMUTC

    The scheduled maintenance is now underway. We'll keep you updated on our progress.

  • UpdateOctober 23, 2023 at 7:48 PMUTC

    An application update is planned for Monday, October 23rd with deployment starting at 11:00pm ET (9:00pm MT). With this update, the immunization icon should display as expected. - Icon displays as red if no notes or expiration dates are entered for required vaccines or if 1 or more required vaccines are expired (expiration date in the past). - Icon displays as yellow/orange if no required vaccines are expired and 1 or more required vaccines has an expiration date within the next 30 days. - Icon does not display if expiration dates for required vaccines are more than 30 days in the future or if no vaccines are configured as required. Upon completion of the update, please review the release notes in your application and reach out to our Support Team if you need any assistance.

Immunization Shield Icons Not Populating as Expected on Pet Profiles
ResolvedDegraded performance145 hours 1 minute
  • ResolvedUTC

    This issue has now been resolved. Thank you for your patience.

  • UpdateUTC

    We are pleased to share that a production fix for the recent display issues with immunization icons will be included as part of a system update that will take place tonight beginning at 9pm MST. We will provide an additional update once the fix has been released and verified.

  • UpdateUTC

    A fix for this issue will be released to a beta environment for testing tonight beginning at 9pm MST. We will provide an additional update once testing is complete and the fix is scheduled for a production release.

  • UpdateUTC

    Our team is continuing to investigate this issue, and we will plan to test a fix in a beta environment as soon as possible. We will provide an additional update once a timeline for beta testing has been confirmed.

  • InvestigatingUTC

    We have received reports that immunization shield icons are not populating as expected on pet profiles when a pet has immunizations with no date or no notes. Currently the recommended workaround is to enter a note for pets for all required immunizations and save, this will trigger the icon to populate. Please know that even though the immunization icon is not displaying for some pets, immunizations are functioning as expected with regards to booking creating, expired vaccinations report, and pet parent notifications. Our developers are currently investigating this issue. We will provide additional updates as they become available.

OCT18
Application Update
CompletedMaintenance4 hours
  • CompletedOctober 18, 2023 at 7:00 AMUTC

    The maintenance is now complete. Thanks for your patience.

  • UpdateOctober 18, 2023 at 3:00 AMUTC

    The scheduled maintenance is now underway. We'll keep you updated on our progress.

  • UpdateOctober 17, 2023 at 2:25 PMUTC

    An application update is planned for Tuesday, October 17th with deployment starting at 11:00pm ET (9:00pm MT). This release focuses on the pet parent experience with updates to Customer Portal 2.0, Gingr for Pet Parents mobile app, and Gingr PreCheck. This release also includes updates to the business portal to support operational efficiency. Upon completion of the update, please review the release notes in your application and reach out to our Support Team if you need any assistance.

OCT13
Application Update
CompletedMaintenance2 hours
  • CompletedOctober 13, 2023 at 5:00 AMUTC

    The maintenance is now complete. Thanks for your patience.

  • UpdateOctober 13, 2023 at 3:00 AMUTC

    The scheduled maintenance is now underway. We'll keep you updated on our progress.

  • UpdateOctober 12, 2023 at 8:54 PMUTC

    An application update is planned for Thursday, October 11th starting at 11pm ET. With this release, we are updating user session management to improve performance. Please reach out to our support team if you have any questions or need assistance.

Sep 2023

SEP19
Application Update
CompletedMaintenance2 hours
  • CompletedSeptember 19, 2023 at 5:00 AMUTC

    The maintenance is now complete. Thanks for your patience.

  • UpdateSeptember 19, 2023 at 3:00 AMUTC

    The scheduled maintenance is now underway. We'll keep you updated on our progress.

  • UpdateSeptember 18, 2023 at 7:19 PMUTC

    An update to the Gingr application is planned for Monday, September 18th with deployment starting at 11pm ET (9pm MT). This new version of Gingr restores the 'Add Recurring Dates' and 'Add Another Reservation' functionality when creating reservations in the business portal and also resolves an issue with owner icons not functioning as expected for some applications. After completion of the update, please review the Release Notes in your application for specific details and [reach out to our Support Team](https://support.gingrapp.com/hc/en-us/articles/360057013571-How-to-Contact-Gingr-Support) if you have any questions.

Recurring and Additional Date Reservations Cannot Be Created on Business Side
ResolvedDegraded performance116 hours 28 minutes
  • ResolvedUTC

    This issue has now been resolved. Thank you for your patience.

  • UpdateUTC

    We are pleased to share that a fix for the recent issues with recurring reservations will be included as part of a system update that will take place tonight beginning at 9pm MST. We will provide an additional update once the fix has been released and verified.

  • InvestigatingUTC

    We have received reports that recurring reservations cannot be booked from the business side of Gingr either by selecting “Add Recurring Dates” or “Add Another Reservation”. Customers can still create recurring reservations on the Customer Portal, so the recommended workaround is to impersonate the customer's account and create the reservations on their behalf. Recurring and additional appointments are not affected. Our developers have identified the issue and are working to resolve this. We will provide additional updates as they become available.

SEP14
Application Update
CompletedMaintenance4 hours
  • CompletedSeptember 14, 2023 at 7:00 AMUTC

    The maintenance is now complete. Thanks for your patience.

  • UpdateSeptember 14, 2023 at 3:00 AMUTC

    The scheduled maintenance is now underway. We'll keep you updated on our progress.

  • UpdateSeptember 13, 2023 at 3:20 PMUTC

    An update to the Gingr application is planned for Wednesday, September 13th with deployment starting at 11pm ET (9pm MT). This new version of Gingr includes updates to the shopping cart and integrated payments (Gingr Payments and CardConnect) as well as other minor improvements. After completion of the update, please review the Release Notes in your application for specific details and [reach out to our Support Team](https://support.gingrapp.com/hc/en-us/articles/360057013571-How-to-Contact-Gingr-Support) if you have any questions.

SEP7
Application Update
CompletedMaintenance
  • CompletedSeptember 07, 2023 at 12:43 AMUTC

    Tonight's scheduled application update has been postponed. We will post a separate announcement when the release is rescheduled. We apologize for any inconvenience.

  • UpdateSeptember 06, 2023 at 4:34 PMUTC

    An update to the Gingr application is planned for Wednesday, September 6th with deployment starting at 11pm ET (9pm MT). This new version of Gingr includes updates to the shopping cart and integrated payments (Gingr Payments and CardConnect) as well as key bug fixes. After completion of the update, please review the Release Notes in your application for specific details and [reach out to our Support Team](https://support.gingrapp.com/hc/en-us/articles/360057013571-How-to-Contact-Gingr-Support) if you have any questions.

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