Gingr App - Notice history

Web Application - Operational

100.0% uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%
Aug 2023
Sep 2023
Oct 2023

Gingr Support - Operational

100.0% uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%
Aug 2023
Sep 2023
Oct 2023

Gingr Website - Operational

100.0% uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%
Aug 2023
Sep 2023
Oct 2023

Customer Portal - Operational

100.0% uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%
Aug 2023
Sep 2023
Oct 2023

Dashboard - Operational

100.0% uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%
Aug 2023
Sep 2023
Oct 2023

Reporting - Operational

100.0% uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%
Aug 2023
Sep 2023
Oct 2023

Notice history

View current status

Oct 2023

Immunization Shield Icons Not Populating as Expected on Pet Profiles
ResolvedDegraded performance145 hours 1 minute
  • Resolved
    UTC
    Resolved

    This issue has now been resolved. Thank you for your patience.

  • Update
    UTC
    Update

    We are pleased to share that a production fix for the recent display issues with immunization icons will be included as part of a system update that will take place tonight beginning at 9pm MST. We will provide an additional update once the fix has been released and verified.

  • Update
    UTC
    Update

    A fix for this issue will be released to a beta environment for testing tonight beginning at 9pm MST. We will provide an additional update once testing is complete and the fix is scheduled for a production release.

  • Update
    UTC
    Update

    Our team is continuing to investigate this issue, and we will plan to test a fix in a beta environment as soon as possible. We will provide an additional update once a timeline for beta testing has been confirmed.

  • Investigating
    UTC
    Investigating

    We have received reports that immunization shield icons are not populating as expected on pet profiles when a pet has immunizations with no date or no notes. Currently the recommended workaround is to enter a note for pets for all required immunizations and save, this will trigger the icon to populate. Please know that even though the immunization icon is not displaying for some pets, immunizations are functioning as expected with regards to booking creating, expired vaccinations report, and pet parent notifications. Our developers are currently investigating this issue. We will provide additional updates as they become available.

Sep 2023

Aug 2023

Past Unsent SMS Sending Unexpectedly from Isolated Apps
ResolvedDegraded performance699 hours 54 minutes
  • Resolved
    UTC
    Resolved

    Our team has completed investigation of this issue and confirmed that it was an isolated incident, as well as taken the applicable mitigation steps to ensure that it does not occur again. Thank you for your patience.

  • Update
    UTC
    Update

    Our IT team is continuing to investigate to identify the root cause of this issue. There have not been any additional reports of this occurring beyond the original incident date of August 3. We will provide further updates as more information becomes available.

  • Update
    UTC
    Update

    Our team is continuing to investigate and work with our messaging provider to identify the root cause of this issue. There have not been any additional reports of this occurring beyond the original incident date of August 3. We will provide further updates as more information becomes available.

  • Investigating
    UTC
    Investigating

    We have received isolated reports of previously unsent SMS messages being sent unexpectedly today, August 3. This has been identified to be isolated to applications on a specific server cluster. Our team is actively investigating this as a priority issue, and we will provide additional updates as more information becomes available.

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