Gingr App - CardConnect Batch Report Not Functioning as Expected – Incident details

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CardConnect Batch Report Not Functioning as Expected

ResolvedDegraded performance48 hours 2 minutes

Affected

Payments and Credit Card Processing

Degraded performance from 5:52 PM to 5:54 PM

Credit Card Processing

Degraded performance from 5:52 PM to 5:54 PM

Card Connect

Degraded performance from 5:52 PM to 5:54 PM

Reporting

Degraded performance from 5:52 PM to 5:54 PM

  • ResolvedUTC

    The issue with the CardConnect API has been resolved and the batch report is now functioning as expected. Thank you for your patience.

  • InvestigatingUTC

    We are currently investigating reports of transaction data as well as the print/export button not displaying correctly on the CardConnect Batch Report due to a believed issue related to the CardConnect API. As a temporary workaround, batch details can be viewed directly in the CardPointe merchant portal. Instructions for accessing CardPointe are available [here](https://support.gingrapp.com/hc/en-us/articles/360057008911-Using-the-CardConnect-Merchant-Portal-CardPointe-). We will provide additional updates as more information becomes available.

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