CardConnect Batch Report Not Functioning as Expected

Resolved

Degraded performance

Started over 3 years agoJune 13, 2023Lasted 48 hours 2 minutesJune 13, 20235:52 PMJune 15, 20235:54 PMUTC

Affected

Payments and Credit Card Processing

Credit Card Processing

Card Connect

Reporting

Updates

Resolved
June 15, 2023 at 5:54 PMUTC
Resolved
June 15, 2023 at 5:54 PMUTC
The issue with the CardConnect API has been resolved and the batch report is now functioning as expected. Thank you for your patience.
Investigating
June 13, 2023 at 5:52 PMUTC
Investigating
June 13, 2023 at 5:52 PMUTC
We are currently investigating reports of transaction data as well as the print/export button not displaying correctly on the CardConnect Batch Report due to a believed issue related to the CardConnect API. As a temporary workaround, batch details can be viewed directly in the CardPointe merchant portal. Instructions for accessing CardPointe are available [here](https://support.gingrapp.com/hc/en-us/articles/360057008911-Using-the-CardConnect-Merchant-Portal-CardPointe-). We will provide additional updates as more information becomes available.

Gingr App - CardConnect Batch Report Not Functioning as Expected – Incident details