Isolated SMS Messages Not Sending Consistently

Resolved

Degraded performance

Started over 3 years agoJuly 12, 2023Lasted 1531 hours 36 minutesJuly 12, 20238:48 PMSeptember 14, 20234:25 PMUTC

Affected

Communications

SMS

Outgoing SMS

Updates

Resolved
September 14, 2023 at 4:25 PMUTC
Resolved
September 14, 2023 at 4:25 PMUTC
We are pleased to report that this issue is now resolved as part of our most recent release. Thank you for your patience.
Update
August 24, 2023 at 6:29 PMUTC
Update
August 24, 2023 at 6:29 PMUTC
A fix for SMS messages intermittently not sending as expected has been deployed to a beta environment and is undergoing testing. We will provide an additional update once the fixes have been approved and a production release date has been established.
Investigating
July 12, 2023 at 8:48 PMUTC
Investigating
July 12, 2023 at 8:48 PMUTC
We have received isolated reports of New Reservation SMS and Reminder SMS messages not sending as expected when properly configured. This has been reported to our development team for investigation. If you have pet parents experiencing this issue, please contact our support team to assist with troubleshooting and verifying configuration settings.

Gingr App - Isolated SMS Messages Not Sending Consistently – Incident details