Gingr App - Isolated SMS Messages Not Sending Consistently – Incident details

All systems operational

Show current status

Isolated SMS Messages Not Sending Consistently

ResolvedDegraded performance1531 hours 36 minutes

Affected

Communications

Degraded performance from 8:48 PM to 4:25 PM

SMS

Degraded performance from 8:48 PM to 4:25 PM

Outgoing SMS

Degraded performance from 8:48 PM to 4:25 PM

  • ResolvedUTC

    We are pleased to report that this issue is now resolved as part of our most recent release. Thank you for your patience.

  • UpdateUTC

    A fix for SMS messages intermittently not sending as expected has been deployed to a beta environment and is undergoing testing. We will provide an additional update once the fixes have been approved and a production release date has been established.

  • InvestigatingUTC

    We have received isolated reports of New Reservation SMS and Reminder SMS messages not sending as expected when properly configured. This has been reported to our development team for investigation. If you have pet parents experiencing this issue, please contact our support team to assist with troubleshooting and verifying configuration settings.

© 2026 Gingr, a TogetherWork brand. All rights reserved.
Terms of Service Privacy Policy US Supplemental Privacy Policy