Immunization Shield Icons Not Populating as Expected on Pet Profiles
Affected
Degraded performance from 2:06 PM to 3:07 PM
Degraded performance from 2:06 PM to 3:07 PM
- Resolved · UTC
This issue has now been resolved. Thank you for your patience.
- Update · UTC
We are pleased to share that a production fix for the recent display issues with immunization icons will be included as part of a system update that will take place tonight beginning at 9pm MST. We will provide an additional update once the fix has been released and verified.
- Update · UTC
A fix for this issue will be released to a beta environment for testing tonight beginning at 9pm MST. We will provide an additional update once testing is complete and the fix is scheduled for a production release.
- Update · UTC
Our team is continuing to investigate this issue, and we will plan to test a fix in a beta environment as soon as possible. We will provide an additional update once a timeline for beta testing has been confirmed.
- Investigating · UTC
We have received reports that immunization shield icons are not populating as expected on pet profiles when a pet has immunizations with no date or no notes. Currently the recommended workaround is to enter a note for pets for all required immunizations and save, this will trigger the icon to populate. Please know that even though the immunization icon is not displaying for some pets, immunizations are functioning as expected with regards to booking creating, expired vaccinations report, and pet parent notifications. Our developers are currently investigating this issue. We will provide additional updates as they become available.
