Reservation Tab Issue on Owner/Animal Profiles

Resolved

Degraded performance

Started over 1 year agoJune 06, 2025Lasted 18 minutesJune 06, 20257:488:06 PMUTC

Affected

Web Application

Reservations and Appointments

Reservation and Service Management

Updates

Resolved
June 06, 2025 at 8:06 PMUTC
Resolved
June 06, 2025 at 8:06 PMUTC
We've now resolved the incident. This temporary loss of access to the Reservations tab within Gingr apps was the result of system maintenance that has now been resolved. Thank you for your patience, and we apologize for any inconvenience.
Investigating
June 06, 2025 at 7:48 PMUTC
Investigating
June 06, 2025 at 7:48 PMUTC
We are currently investigating an issue where if the Reservation tab on an Owner and/or Animal profile is selected, the tab does not always complete loading. Our team is actively investigating and will provide updates as soon as possible. While our team investigates, an alternate solution is to navigate to: Left-hand Navigation: Clock icon > View All Reservations and search by owner name to view the reservations. If you have any questions or need assistance, please do not hesitate to reach out to Gingr Support. Thank you for your patience and understanding.

Gingr App - Reservation Tab Issue on Owner/Animal Profiles – Incident details