Images Failing to Load for Report Cards and Pet Profiles

Resolved

Degraded performance

Started over 1 year agoJune 12, 2025Lasted 17 hours 58 minutesJune 12, 20257:41 PMJune 13, 20251:40 PMUTC

Affected

Communications

Report Cards

Updates

Resolved
June 13, 2025 at 1:40 PMUTC
Resolved
June 13, 2025 at 1:40 PMUTC
This incident is now resolved. Thanks for your patience.
Update
June 12, 2025 at 8:37 PMUTC
Update
June 12, 2025 at 8:37 PMUTC
We've confirmed that the reported issues are due to a Google Cloud outage. Users may be unable to upload and download files and images at this time. Thank you for your patience while this is resolved.
Investigating
June 12, 2025 at 7:41 PMUTC
Investigating
June 12, 2025 at 7:41 PMUTC
We have received reports that images in report cards and some animal profiles are failing to load. This appears to be due to a Google outage. We will update this status page as we know more. Please also feel free to follow Google's Status page for updates: https://status.cloud.google.com/ Thank you for your patience.

Gingr App - Images Failing to Load for Report Cards and Pet Profiles – Incident details