Gingr App - Notice history

From approximately 03:18 PM - 03:28 PM MT on July 17, 2020, you may have experienced issues connecting with our support team, but all systems are currently functioning. The Zendesk team experienced an issue with live chat, knowledgebase, and ticketing systems and is further investigating. We apologize for any inconvenience this has caused and look forward to assisting you! If you have any questions, please reach out to our support team here: https://support.gingrapp.com/hc/en-us/requests/new

The CardConnect team has identified an issue with the Clover where the terminal will read unbolted on and off throughout the day and prevent clients from processing transactions on the terminal. The issue has been isolated to the Flex terminal at this time, but if you have a Mini and are experiencing issues, reach out to our support team. If experiencing this issue, processing transactions via card on file or manual entry will still be available. We will provide updates on the progress of this issue as they are received. If you have any questions, please reach out to our support team here! https://support.gingrapp.com/hc/en-us/requests/new

Card Connect's First Data North authorization is currently experiencing a disruption that may be impacting your business. Card Connect is currently working to resolve this issue. This only impacts Gingr merchants that are on the First Data North processing platform. For the most up-to-date info, visit status.cardconnect.com.

Our monitoring systems have alerted to a possible issue with CardConnect. Gingr's teams are now investigating. We will post additional information when available.

At approximately 9:15 pm MT, our development team completed an application update containing the following items (note that high priority issues which were independently listed on our status page are not listed here). If you are experiencing an issue, then reach out to our support team. -Updated the applications’ code library, including business-side style updates and improved error messaging. Please note that despite some differences in appearance, the core functionality remains the same. If you experience any issues, please reach out to our support team for assistance! -Updated the iOS and Android Gingr Notifications app. This update includes a new theme as well as a Notification Detail screen. Clicking on a notification now allows the user to comment and act on notifications. -Implemented additional compression technologies to reduce data transfer. This reduces your bandwidth requirements and decreases page load time, resulting in a snappier app. -Improved load time on the Sell Retail and Packages window when loading all retail items. -Fixed an issue that prevented users from being able to edit the date on date-specific hours of operation. -Fixed an issue that prevented users from changing their app’s Report Card Name from Admin » Report Card Settings -Fixed an issue that prevented users from using the Save and Add Another feature on multiple admin pages. -Fixed an issue with the Facility Calendar in multiple-location apps that would display the incorrect specialist when toggling locations.- -Fixed a display issue with the Add Notice window on the dashboard that would pull up a time-picker if the user clicked outside of the window when assigning tagged users. -Fixed a filtering issue on the Account Codes admin page.