Issue with Clover Flex unbolting

Resolved

Degraded performance

Started over 6 years agoJuly 08, 2020Lasted 471 hours 57 minutesJuly 08, 20209:41 PMJuly 28, 20201:38 PMUTC

Affected

Payments and Credit Card Processing

Credit Card Processing

Gingr Payments

Card Connect

Updates

Resolved
July 28, 2020 at 1:38 PMUTC
Resolved
July 28, 2020 at 1:38 PMUTC
CardConnect is still working to resolve the issues with the Clover Flex continuously unbolting. While they work to resolve this issue, they have opted to temporarily pull the Flex from their available products and are offering to swap any Flex experiencing issues for a Clover Mini. For merchants who have purchased or are currently renting the Clover Flex and are experiencing these issues, reach out to our support team for assistance replacing the terminal. https://support.gingrapp.com/hc/en-us/requests/new
Investigating
July 08, 2020 at 9:41 PMUTC
Investigating
July 08, 2020 at 9:41 PMUTC
The CardConnect team has identified an issue with the Clover where the terminal will read unbolted on and off throughout the day and prevent clients from processing transactions on the terminal. The issue has been isolated to the Flex terminal at this time, but if you have a Mini and are experiencing issues, reach out to our support team. If experiencing this issue, processing transactions via card on file or manual entry will still be available. We will provide updates on the progress of this issue as they are received. If you have any questions, please reach out to our support team here! https://support.gingrapp.com/hc/en-us/requests/new

Gingr App - Issue with Clover Flex unbolting – Incident details