Gingr App - App Outage and Latency – Incident details

Amazon Web Services is reporting that the underlying issue that caused today's widespread outages has been mitigated. While they are continuing to work toward full recovery for all impacted services, we are considering this case resolved as app access and performance remains stable across all Gingr applications. Thank you for your patience.

App access and performance continues to be stable across all Gingr applications. We will await further updates from Amazon Web Services before marking this issue as fully resolved. Thank you for your patience.

At this time database connectivity appears to be restored for all Gingr customers. As this is related to an AWS outage, we will continue to monitor for any further developments.

While AWS continues to address the widespread outages, we are beginning to see improvement with system access and performance for some Gingr customers. We are continuing to actively monitor the situation and will provide additional updates as more information becomes available.

It has been identified that the current performance issues are due to a widespread Amazon Web Services (AWS) outage, and not the Gingr application itself. Updates are available on the AWS status page here: https://status.aws.amazon.com. We are working with the AWS team to resolve the issue as quickly as possible.

The app database errors and latency have been determined to be isolated to customers within one specific database cluster. We are actively working with our database hosting service to identify and resolve the issue. We will provide an additional update as soon as possible.