Gingr App - Live Chat Support Unavailable for Isolated Customers – Incident details

At this time this issue is no longer occurring and is being marked as resolved. If you or your staff experience this behavior again and are unable to access chat, please notify our team by submitting a ticket under "?" - Get Support in your app, or by sending an email to support@gingrapp.com. Thank you for your patience.

We are continuing to await additional feedback from our helpdesk provider, however there appears to be improvement in Gingr customers being able to access live chat support. If you are unable to access chat, please notify our team by submitting a ticket under "?" > Get Support in your app, or by sending an email to support@gingrapp.com.

We are still continuing to work with our helpdesk provider to identify the cause of this issue. We will provide additional updates as more information becomes available.

We are continuing to work with our helpdesk provider to identify the cause of this issue. We will provide additional updates as they become available.

This issue has been escalated with our helpdesk provider and we are currently awaiting additional information regarding their investigation. We will provide another update as we learn more. Thank you for your patience.

As we head into the evening, there are no additional updates on this issue from our helpdesk provider at this time. We will provide another update tomorrow morning. Thank you for your patience.

We are continuing to investigate the live chat issue with our helpdesk provider. We will provide additional updates as they become available.