Gingr App - Notice history

For businesses who use the legacy Customer Portal to allow new customers to register using their website or other communication, please know the legacy portal registration URL has been deprecated. If you are utilizing the yourbusinessname.gingrapp.com/front_end/new_customer URL for new customers to register with your facility, customers will receive an error and be unable to submit the New Customer Registration Form as this URL is connected to the legacy customer portal which is deprecated. You can replace this URL with the following URL which connects to the current customer portal: yourbusinessname.portal.gingrapp.com/#/public/new_customer You will insert your subdomain in place of "yourbusinessname" as shown above. Once this URL has been updated, customers should then be able to successfully complete and submit the New Customer Registration Form. Please reach out to our support team (https://support.gingrapp.com) if you have any questions. Thank you so much.

We are receiving reports that some Gingr apps are not loading. This appears to be an isolated incident and is not impacting all customers. Our development team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as more information becomes available.

Our team is aware of an issue following a release last night on Monday, November 11, 2024, where some emails related to past reservations or past invoices may have been sent to secondary emails on customer files erroneously. We apologize for any confusion or inconvenience this may have caused. Thank you for your understanding. Please contact our Support Team if you need any assistance or have any additional questions.

We are currently investigating an issue where pet parents encounter an incomplete agreement popup and password mismatch error when attempting to book a new appointment via the Customer Portal. Our team is actively working on a resolution and will provide updates as soon as possible.