Gingr App - Emails Sent Erroneously to Some Pet Parent's Secondary Emails – Incident details

Emails Sent Erroneously to Some Pet Parent's Secondary Emails

ResolvedDegraded performance310 hours 51 minutes

Affected

Communications

Degraded performance from 4:10 PM to 3:02 PM

Email

Degraded performance from 4:10 PM to 3:02 PM

Outgoing Emails

Degraded performance from 4:10 PM to 3:02 PM

  • ResolvedUTC

    This incident has been resolved. Please reach out to our support team if you have any questions. Thank you for your patience.

  • InvestigatingUTC

    Our team is aware of an issue following a release last night on Monday, November 11, 2024, where some emails related to past reservations or past invoices may have been sent to secondary emails on customer files erroneously. We apologize for any confusion or inconvenience this may have caused. Thank you for your understanding. Please contact our Support Team if you need any assistance or have any additional questions.