Emails Sent Erroneously to Some Pet Parent's Secondary Emails

Resolved

Degraded performance

Started almost 2 years agoNovember 12, 2024Lasted 310 hours 51 minutesNovember 12, 20244:10 PMNovember 25, 20243:02 PMUTC

Affected

Communications

Outgoing Emails

Updates

Resolved
November 25, 2024 at 3:02 PMUTC
Resolved
November 25, 2024 at 3:02 PMUTC
This incident has been resolved. Please reach out to our support team if you have any questions. Thank you for your patience.
Investigating
November 12, 2024 at 4:10 PMUTC
Investigating
November 12, 2024 at 4:10 PMUTC
Our team is aware of an issue following a release last night on Monday, November 11, 2024, where some emails related to past reservations or past invoices may have been sent to secondary emails on customer files erroneously. We apologize for any confusion or inconvenience this may have caused. Thank you for your understanding. Please contact our Support Team if you need any assistance or have any additional questions.

Gingr App - Emails Sent Erroneously to Some Pet Parent's Secondary Emails – Incident details