Gingr App - Notice history

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Notice history

View current status

Feb 2025

FEB27
Application Update
CompletedMaintenance4 hours
  • CompletedFebruary 27, 2025 at 8:00 AMUTC

    The maintenance is now complete. Thanks for your patience.

  • UpdateFebruary 27, 2025 at 4:00 AMUTC

    The scheduled maintenance is now underway. We'll keep you updated on our progress.

  • UpdateFebruary 26, 2025 at 4:51 PMUTC

    **An application update is planned for Wednesday, February 26th**, with deployment starting at 11pm ET. Deployment may take up to 4 hours to complete. Some users may experience brief periods of lag or slow load times during the deployment window. This release includes the new [Memberships](https://support.gingrapp.com/hc/en-us/articles/33449447410573--Feature-In-Beta-Memberships-Feature-Overview) feature and new [Convenience Fee](https://support.gingrapp.com/hc/en-us/articles/33532616965261--Feature-In-Beta-Convenience-Fees-Topic-Outline) feature as well as other minor updates. Please review the release notes in your application upon completion of the update and reach out to the [Gingr Support Team](https://support.gingrapp.com/hc/en-us/articles/30208556560781-Contact-Support-How-To) if you have any questions or need assistance.

FEB26
Application Update - POSTPONED
CompletedMaintenance
  • CompletedFebruary 25, 2025 at 10:18 PMUTC

    **The application update for Tuesday, February 25th is postponed**. We will share the new release plans when they are available.

  • UpdateFebruary 24, 2025 at 6:18 PMUTC

    **An application update is planned for Tuesday, February 25th**, with deployment starting at 11pm ET. Deployment may take up to 4 hours to complete. Some users may experience brief periods of lag or slow load times during the deployment window. This release includes the new [Memberships](https://support.gingrapp.com/hc/en-us/articles/33449447410573--Feature-In-Beta-Memberships-Feature-Overview) feature and new [Convenience Fee](https://support.gingrapp.com/hc/en-us/articles/33532616965261--Feature-In-Beta-Convenience-Fees-Topic-Outline) feature as well as other minor updates. Please review the release notes in your application upon completion of the update and reach out to the [Gingr Support Team](https://support.gingrapp.com/hc/en-us/articles/30208556560781-Contact-Support-How-To) if you have any questions or need assistance.

Jan 2025

JAN9
Application Update
CompletedMaintenance3 hours
  • CompletedJanuary 09, 2025 at 7:00 AMUTC

    The maintenance is now complete. Thanks for your patience.

  • UpdateJanuary 09, 2025 at 4:00 AMUTC

    The scheduled maintenance is now underway. We'll keep you updated on our progress.

  • UpdateJanuary 07, 2025 at 7:28 PMUTC

    **An application update is planned for Wednesday, January 8th**, with deployment starting at 11pm ET. This release resolves the issue that prevents pet parents from signing agreements when requesting bookings in the customer portal. Please reach out to the [**Gingr Support Team**](https://support.gingrapp.com/hc/en-us/articles/30208556560781-Contact-Support-How-To) if you have any questions or need assistance.

Dec 2024

Customer Portal Agreement Password Error
ResolvedDegraded performance666 hours 47 minutes
  • ResolvedUTC

    We've now resolved the incident. Thanks for your patience.

  • InvestigatingUTC

    We have received reports that some pet owners may experience an error that their password is incorrect when attempting to sign agreements that are required only for certain reservation types. The following solutions will serve to bypass this error. **If you wish to keep your agreement settings the same, customers are able to sign agreements in the following ways:** 1. From the customer portal navigate to the Account tab > Waivers & Agreements and sign there 2. If agreements are present on the Owner form, then customers can navigate Account tab > Manage Profiles > Edit Profile and sign there. 3. The facility can send the agreement via SMS. For more information see our article on [Collect Signature via SMS (How-To)](https://support.gingrapp.com/hc/en-us/articles/28364835664397-Collect-Signature-via-SMS-How-To) 4. The facility can push the agreement to a tablet for a customer to sign in-person. For more information see our help article on [Collect Signature via Tablet (How-To)](https://support.gingrapp.com/hc/en-us/articles/28366100086413-Collect-Signature-via-Tablet-How-To) **Alternatively, you may adjust your settings to bypass this password prompt entirely.** 1. Navigate to Admin > Owner Form to add the Legal Agreements field to the owner form. Make this field required for Customers. Do not make it required for specific reservation types. 2. Navigate to Admin > Reservation and Appointment Requests to toggle on Require valid profile for self made reservations. 3. Navigate to Admin > Agreement Templates to edit the agreement(s) so it is not required for specific reservation types. The Status should be left On which means the agreement will be required for all reservation types. **[This recording shows how to configure this.](https://share.zight.com/z8u9EXWq)** If you need any assistance please contact our Support Team. Thank you for your patience while this is resolved.

DEC11
Application Update
CompletedMaintenance4 hours
  • CompletedDecember 11, 2024 at 8:00 AMUTC

    The maintenance is now complete. Thanks for your patience.

  • UpdateDecember 11, 2024 at 4:00 AMUTC

    The scheduled maintenance is now underway. We'll keep you updated on our progress.

  • UpdateDecember 09, 2024 at 9:44 PMUTC

    An application update is planned for Tuesday, December 10th, with deployment starting at 11pm ET. Deployment may take up to 4 hours to complete. Some users may experience brief periods of lag or slow load times during the deployment window. Please review the release notes in your application upon completion of the update and reach out to the Gingr Support Team if you have any questions or need assistance.

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