Terminal Disruption

Resolved

Degraded performance

Started almost 6 years agoNovember 17, 2020Lasted 3 hours 48 minutesNovember 17, 20206:4610:34 PMUTC

Affected

Payments and Credit Card Processing

Credit Card Processing

Gingr Payments

Card Connect

Updates

Resolved
November 17, 2020 at 10:34 PMUTC
Resolved
November 17, 2020 at 10:34 PMUTC
CardConnect has resolved the incident. Thanks for your patience.
Update
November 17, 2020 at 6:52 PMUTC
Update
November 17, 2020 at 6:52 PMUTC
A fix has been implemented and CardConnect is monitoring the results.
Investigating
November 17, 2020 at 6:46 PMUTC
Investigating
November 17, 2020 at 6:46 PMUTC
CardConnect is currently experiencing a disruption that may be impacting your ability to process transactions on the terminal. CardConnect is working to resolve this issue. If your terminal does become unbolted, you can still process cards on file or manually enter credit card information at check-out.

Gingr App - Terminal Disruption – Incident details