Gingr App - Terminal Disruption – Incident details

Terminal Disruption

ResolvedDegraded performance3 hours 48 minutes

Affected

Payments and Credit Card Processing

Degraded performance from 6:46 PM to 10:34 PM

Credit Card Processing

Degraded performance from 6:46 PM to 10:34 PM

Gingr Payments

Degraded performance from 6:46 PM to 10:34 PM

Card Connect

Degraded performance from 6:46 PM to 10:34 PM

  • ResolvedUTC

    CardConnect has resolved the incident. Thanks for your patience.

  • UpdateUTC

    A fix has been implemented and CardConnect is monitoring the results.

  • InvestigatingUTC

    CardConnect is currently experiencing a disruption that may be impacting your ability to process transactions on the terminal. CardConnect is working to resolve this issue. If your terminal does become unbolted, you can still process cards on file or manually enter credit card information at check-out.