Live Chat Offline

Resolved

Degraded performance

Started over 5 years agoMay 11, 2021Lasted 3 hours 8 minutesMay 11, 20212:005:08 PMUTC

Updates

Resolved
May 11, 2021 at 5:08 PMUTC
Resolved
May 11, 2021 at 5:08 PMUTC
This incident has been verified to be resolved. Thank you for your patience!
Update
May 11, 2021 at 4:08 PMUTC
Update
May 11, 2021 at 4:08 PMUTC
Our helpdesk provider has identified the issue with live chat and has implemented an initial fix. Live chat is once again available and we are monitoring to ensure the issue has been fully resolved.
Update
May 11, 2021 at 3:35 PMUTC
Update
May 11, 2021 at 3:35 PMUTC
This issue is still being investigated by our helpdesk provider. We will provide additional updates as they become available.
Investigating
May 11, 2021 at 2:00 PMUTC
Investigating
May 11, 2021 at 2:00 PMUTC
We are currently experiencing a performance issue with live chat. This is actively being investigated and we will provide updates as they become available. If you need assistance with an urgent matter please submit a ticket and set the priority to urgent.

Gingr App - Live Chat Offline – Incident details