Gingr App - Notice history

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Gingr Support - Operational

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Gingr Website - Operational

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Customer Portal - Operational

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Dashboard - Operational

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Reporting - Operational

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Notice history

View current status

Aug 2026

Webcam Pages Not Loading
ResolvedDegraded performance68 hours 48 minutes
  • ResolvedUTC

    Update: Webcam Pages – Service Restored The third-party service issue has been resolved, and webcam connectivity has been fully restored for all customers. We apologize for the disruption and thank you for your patience.

  • IdentifiedUTC

    Update: Webcam Pages – Partial Connectivity Restored Some customers are now able to connect to their webcams. Due to an outage with a third-party service, some customers may still be unable to connect at this time. We continue to investigate and will provide a further updates. Thank you for your patience.

  • InvestigatingUTC

    Service Disruption: Webcam Pages Not Loading Our webcam pages have been experiencing an issue that prevents them from loading. Our team is actively investigating the cause and working to restore full functionality as quickly as possible. We apologize for the inconvenience. Thank you for your patience.

AUG6
Application Update
CompletedMaintenance3 hours
  • CompletedAugust 06, 2026 at 6:00 AMUTC

    The maintenance is now complete. Thanks for your patience.

  • In progressAugust 06, 2026 at 3:00 AMUTC

    The scheduled maintenance is now underway. We'll keep you updated on our progress.

  • PlannedAugust 05, 2026 at 9:44 PMUTC

    An application update is scheduled for Wednesday, August 5th, beginning at 11PM ET. Some users may experience brief periods of slow loading during this time. Review the release notes in the application for details and reach out to the Support Team if assistance is needed.

Jul 2026

Tips Report: Incorrect Historical Tips Appearing in Date Range
ResolvedDegraded performance17 hours 4 minutes
  • ResolvedUTC

    This was fixed at 3:30 am Pacific time. This has been resolved. Thank you for your patience while we corrected this.

  • InvestigatingUTC

    Following a recent software update, the Tips Report may display tip amounts from past years within your selected date range, causing totals to appear higher than expected. The Revenue by Date report is not affected. We are actively working on deploying a fix for this by 3:00 AM EST 07/29/2026.

JUL28
Application Update
CompletedMaintenance4 hours
  • CompletedJuly 28, 2026 at 7:00 AMUTC

    The maintenance is now complete. Thanks for your patience.

  • In progressJuly 28, 2026 at 3:00 AMUTC

    The scheduled maintenance is now underway. We'll keep you updated on our progress.

  • PlannedJuly 27, 2026 at 6:53 PMUTC

    An application update is scheduled for Monday, July 27th, beginning at 11PM ET. The deployment is expected to take a few hours. Some users may experience brief periods of slow loading during this time. This release expands tipping functionality to open invoices in the pet parent portal and estimates in the business portal and pet parent portal. Review the release notes in the application for details and reach out to the Support Team if assistance is needed.

JUL8
Application Update
CompletedMaintenance3 hours
  • CompletedJuly 08, 2026 at 6:00 AMUTC

    The maintenance is now complete. Thanks for your patience.

  • In progressJuly 08, 2026 at 3:00 AMUTC

    The scheduled maintenance is now underway. We'll keep you updated on our progress.

  • PlannedJuly 07, 2026 at 9:24 PMUTC

    An application update is scheduled for Tuesday, July 7th, beginning at 11PM ET. The deployment is expected to take a few hours. Some users may experience brief periods of slow loading during this time. This release includes improvements to reservation booking performance and user permission management. Review the release notes in the application for details and reach out to the Support Team if assistance is needed.

Jun 2026

JUN25
Application Update
CompletedMaintenance3 hours
  • CompletedJune 25, 2026 at 6:00 AMUTC

    The maintenance is now complete. Thanks for your patience.

  • In progressJune 25, 2026 at 3:00 AMUTC

    The scheduled maintenance is now underway. We'll keep you updated on our progress.

  • PlannedJune 24, 2026 at 10:02 PMUTC

    An application update is scheduled for Wednesday, June 24th, beginning at 11PM ET. The deployment is expected to take a few hours. Some users may experience brief periods of slow loading during this time. This release includes defect fixes across the Gingr business portal. Review the release notes in the application for details and reach out to the Support Team if assistance is needed.

JUN18
Application Update
CompletedMaintenance3 hours
  • CompletedJune 18, 2026 at 6:00 AMUTC

    The maintenance is now complete. Thanks for your patience.

  • In progressJune 18, 2026 at 3:00 AMUTC

    The scheduled maintenance is now underway. We'll keep you updated on our progress.

  • PlannedJune 17, 2026 at 10:22 PMUTC

    An application update is scheduled for Wednesday, June 17th, beginning at 11PM ET. The deployment is expected to take a few hours. Some users may experience brief periods of slow loading during this time. This release includes small improvements and defect fixes across the Gingr business portal and pet parent portal. Review the release notes in the application for details and reach out to the Support Team if assistance is needed.

Phone Support — Intermittent Connection Issues
ResolvedDegraded performance6 hours 13 minutes
  • ResolvedUTC

    All phone lines for Gingr Support are now functional. This incident has been resolved. Thank you for your patience.

  • InvestigatingUTC

    We are currently experiencing an issue with our telecommunication provider preventing you to reach a Support team member. While we actively resolve this issue, we welcome you to leverage our Support services via phone at +1 (888) 503-4647, email, or messaging. We apologize for the inconvenience.

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