Gingr App - Webcam Pages Not Loading – Incident details

Webcam Pages Not Loading

Resolved
Degraded performance
Started about 2 months agoLasted 68 hours 48 minutes

Affected

Gingr Website

Degraded performance from 6:10 PM to 2:59 PM

Updates
  • Resolved
    UTC
    Resolved

    Update: Webcam Pages – Service Restored The third-party service issue has been resolved, and webcam connectivity has been fully restored for all customers. We apologize for the disruption and thank you for your patience.

  • Identified
    UTC
    Identified

    Update: Webcam Pages – Partial Connectivity Restored Some customers are now able to connect to their webcams. Due to an outage with a third-party service, some customers may still be unable to connect at this time. We continue to investigate and will provide a further updates. Thank you for your patience.

  • Investigating
    UTC
    Investigating

    Service Disruption: Webcam Pages Not Loading Our webcam pages have been experiencing an issue that prevents them from loading. Our team is actively investigating the cause and working to restore full functionality as quickly as possible. We apologize for the inconvenience. Thank you for your patience.