Gingr App - Temporary Performance Slowdown – Maintenance details

OCT24

Temporary Performance Slowdown

CompletedOctober 24, 2019 at 3:00 AM – 3:30 AMUTC

Affects

Web Application

Under maintenance from 3:00 AM to 3:30 AM

Reporting

Under maintenance from 3:00 AM to 3:30 AM

Updates
  • Completed
    October 24, 2019 at 3:30 AMUTC
    Completed
    October 24, 2019 at 3:30 AMUTC

    The maintenance is now complete. Thanks for your patience.

  • Update
    October 24, 2019 at 3:00 AMUTC
    Update
    October 24, 2019 at 3:00 AMUTC

    The scheduled maintenance is now underway. We'll keep you updated on our progress.

  • Update
    October 23, 2019 at 7:58 PMUTC
    Update
    October 23, 2019 at 7:58 PMUTC

    On 10/23/2019 at approximately 9:00 pm MDT, our team will be executing a script to update the deposit payment record timestamps to match the actual payment date if there was a discrepancy. This discrepancy occurred during the month of August and early September. This script will affect the "Revenue by Date" and "End of Day" reports and will eliminate the double reporting of deposit revenue for customers affected by this time-related discrepancy. Not all customers or invoices were affected by this issue. During this time, you may see a slowdown in performance in your app. All app functionality and access will remain operational.