Gingr App - CardConnect Card Processing Disruption – Incident details

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CardConnect Card Processing Disruption

ResolvedDegraded performance5 hours 35 minutes

Affected

Payments and Credit Card Processing

Degraded performance from 5:23 PM to 10:59 PM

Credit Card Processing

Degraded performance from 5:23 PM to 10:59 PM

Gingr Payments

Degraded performance from 5:23 PM to 10:59 PM

Card Connect

Degraded performance from 5:23 PM to 10:59 PM

  • ResolvedUTC

    CardConnect has marked this incident as resolved. Thank you for your patience.

  • UpdateUTC

    CardConnect has reported that a fix has been implemented and they are monitoring the results.

  • UpdateUTC

    CardConnect has indicated that the issue has been identified and a fix is being implemented. Additional updates will be provided as more information becomes available.

  • InvestigatingUTC

    CardConnect is currently investigating a service disruption that may be impacting some customer's ability to process payments. We will provide updates as more information becomes available. You can follow this incident directly on their status page here: https://status.cardconnect.com/incidents/lwhq8vkscbjv

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