CardConnect Card Processing Disruption

Resolved

Degraded performance

Started about 4 years agoJuly 22, 2022Lasted 5 hours 35 minutesJuly 22, 20225:2310:59 PMUTC

Affected

Payments and Credit Card Processing

Credit Card Processing

Gingr Payments

Card Connect

Updates

Resolved
July 22, 2022 at 10:59 PMUTC
Resolved
July 22, 2022 at 10:59 PMUTC
CardConnect has marked this incident as resolved. Thank you for your patience.
Update
July 22, 2022 at 7:59 PMUTC
Update
July 22, 2022 at 7:59 PMUTC
CardConnect has reported that a fix has been implemented and they are monitoring the results.
Update
July 22, 2022 at 5:58 PMUTC
Update
July 22, 2022 at 5:58 PMUTC
CardConnect has indicated that the issue has been identified and a fix is being implemented. Additional updates will be provided as more information becomes available.
Investigating
July 22, 2022 at 5:23 PMUTC
Investigating
July 22, 2022 at 5:23 PMUTC
CardConnect is currently investigating a service disruption that may be impacting some customer's ability to process payments. We will provide updates as more information becomes available. You can follow this incident directly on their status page here: https://status.cardconnect.com/incidents/lwhq8vkscbjv

Gingr App - CardConnect Card Processing Disruption – Incident details