Gingr App - Notice history

We have received reports that some recurring subscriptions are generating two invoices at renewal, resulting in double charges for some pet parents. The current workaround it to use your Point of Sale (barcode icon) >> View Closed Invoices page to identify duplicate invoice(s) and perform a line item refund on the package line. Please reach out to our support team if you need assistance locating any duplicate invoices. Our development team is working diligently to identify the root cause. We will provide updates as progress is made. We apologize for any inconvenience this may have caused and appreciate your patience and understanding as we address this matter.

At approximately 8:35am MDT we began receiving reports that some Gingr customers are unable to access their applications. Our development team is currently investigating to resolve the outage as quickly as possible. We will provide additional updates as more information becomes available.

We are investigating reports of monthly package subscriptions that start on the 1st of the month receiving an expiration date later than as configured (61 days instead of 30 days). This is impacting subscriptions that start on the 1st of a month that only have 30 calendar days. Impacted subscriptions can be identified via the Active Subscriptions Report and can be edited to adjust the expiration date. Please reach out to our Support Team if you need assistance identifying impacted subscriptions. We will provide updates as more information becomes available. Thank you for your patience as we work to resolve this.

We have received reports that our SMS provider, Twilio, is currently experiencing delays on outbound SMS messages. Twilio has identified the primary cause and are taking action. You can follow their status page here for the most recent updates: https://status.twilio.com/incidents/mvzjwgly4h25. We will provide additional information as it becomes available.