Recurring Subscriptions Creating Two Invoices

The issue regarding recurring subscriptions creating duplicate invoices was resolved on Sunday, May 19, 2024, at approximately 12:00 PM MST. Our team will contact impacted accounts to assist with duplicated invoices. We appreciate your patience as we worked to resolve this. Please reach out to our support team if you have any questions.

We have received reports that some recurring subscriptions are generating two invoices at renewal, resulting in double charges for some pet parents. The current workaround it to use your Point of Sale (barcode icon) >> View Closed Invoices page to identify duplicate invoice(s) and perform a line item refund on the package line. Please reach out to our support team if you need assistance locating any duplicate invoices.

Our development team is working diligently to identify the root cause. We will provide updates as progress is made. We apologize for any inconvenience this may have caused and appreciate your patience and understanding as we address this matter.