Gingr App - Outbound email delivery issue – Incident details

Outbound email delivery issue

Identified
Major outage
Started about 7 hours ago

Affected

Communications

Major outage from 8:16 PM to 12:00 AM

Email

Major outage from 8:16 PM to 12:00 AM

Marketing Emails

Major outage from 8:16 PM to 12:00 AM

Outgoing Emails

Major outage from 8:16 PM to 12:00 AM

Updates
  • Identified
    UTC
    Identified

    We are investigating an issue affecting outbound email for Gingr customers who use the “Send email from Gingr’s domain” setting. Emails sent from Gingr, including system emails and marketing campaigns, may not be delivered. Our team is working with our third party email provider to restore service.