Gingr App - Outbound email delivery issue – Incident details

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Outbound email delivery issue

ResolvedMajor outage19 hours 34 minutes

Affected

Communications

Major outage from 8:16 PM to 3:50 PM

Email

Major outage from 8:16 PM to 3:50 PM

Marketing Emails

Major outage from 8:16 PM to 3:50 PM

Outgoing Emails

Major outage from 8:16 PM to 3:50 PM

  • ResolvedUTC

    The issue affecting outbound email from Gingr has been resolved, and emails are now sending normally.

    Emails that failed during this window were not automatically resent. If you sent time-sensitive messages or campaigns during this period, please review them and resend as needed. We apologize for the disruption. If you notice any further issues, please contact Gingr Support.

  • IdentifiedUTC

    We are investigating an issue affecting outbound email for Gingr customers who use the “Send email from Gingr’s domain” setting. Emails sent from Gingr, including system emails and marketing campaigns, may not be delivered. Our team is working with our third party email provider to restore service.

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