Facility Calendar and Appointment Page Display Issues

Updates

Resolved
May 13, 2026 at 12:38 PMUTC
Resolved
May 13, 2026 at 12:38 PMUTC
We've now resolved the incident. Thanks for your patience.
Monitoring
May 06, 2026 at 7:44 PMUTC
Monitoring
May 06, 2026 at 7:44 PMUTC
We have resolved the issue causing the calendar date picker on the New Appointment page to display availability incorrectly. The system is currently recovering, and we are actively monitoring to ensure full stability. If you are experiencing issues with the display of your Facility Calendar, toggling the Show/Hide filters (reservations, services, and notices) or adjusting other filters such as specialists and booking categories may help restore expected visibility. If issues persist, please contact Support for further assistance.
Investigating
May 06, 2026 at 2:47 PMUTC
Investigating
May 06, 2026 at 2:47 PMUTC
We are currently investigating issues affecting the Facility Calendar and New Appointment page. Some users report that existing services are not displaying on the Facility Calendar (both New and Legacy views). Additionally, the calendar date picker on the New Appointment page may incorrectly show all dates as fully booked, even when availability exists. Appointments can still be booked via the New Appointment page, as availability displays correctly after selecting a specific date. Our team is actively working to identify the root causes and restore normal functionality as quickly as possible. We will continue to provide updates here as more information becomes available.

Gingr App - Facility Calendar and Appointment Page Display Issues – Incident details

Experiencing partial outage