Pet Parents Unable to Access Customer Portal 2.0

Affected

Customer Portal

ResolvedJanuary 17, 2024 at 2:36 PMUTC
We are happy to report that the issue with pet parents not being able to access the Gingr Customer Portal 2.0 has been resolved. Thank you for your patience.
InvestigatingJanuary 17, 2024 at 12:55 PMUTC
At approximately 5:00 AM MST we began receiving reports that pet parents are unable to access the Customer Portal in the mobile application and browser version. This issue seems to be impacting Customer Portal 2.0. Our team is actively investigating the issue and we will provide an additional update as soon as possible.

Gingr App - Pet Parents Unable to Access Customer Portal 2.0 – Incident details