Gingr App - Pet Parents Unable to Access Customer Portal 2.0 – Incident details

Pet Parents Unable to Access Customer Portal 2.0

Resolved
Degraded performance
Started almost 3 years agoLasted 1 hour 41 minutes

Affected

Customer Portal

Degraded performance from 12:55 PM to 2:36 PM

Updates
  • Resolved
    UTC
    Resolved

    We are happy to report that the issue with pet parents not being able to access the Gingr Customer Portal 2.0 has been resolved. Thank you for your patience.

  • Investigating
    UTC
    Investigating

    At approximately 5:00 AM MST we began receiving reports that pet parents are unable to access the Customer Portal in the mobile application and browser version. This issue seems to be impacting Customer Portal 2.0. Our team is actively investigating the issue and we will provide an additional update as soon as possible.