Gingr App - Some Search Results Not Displaying as Expected – Incident details

Some Search Results Not Displaying as Expected

Resolved
Degraded performance
Started almost 3 years agoLasted 161 hours 41 minutes

Affected

Dashboard

Degraded performance from 12:30 AM to 6:11 PM

Updates
  • Resolved
    UTC
    Resolved

    This issue has been resolved. Thank you for your patience.

  • Investigating
    UTC
    Investigating

    We are currently investigating an issue affecting the ability to search for owners when using both their first and last name. Owners may populate if searching only a first name or only a last name, however, searching with a space between first and last name does not function as expected. There are currently two suggested alternatives while we work to resolve this issue: - Type in first name in ““ quotes and then type last name to give last name stronger weight - Type in the result you are searching and simply press Enter to pull up a full list of results to find your search target We will provide additional updates as more details become available.