Gingr App - PDF Files Sent to shots.pet Not Openable – Incident details

All systems operational

Show current status

PDF Files Sent to shots.pet Not Openable

ResolvedDegraded performance53 hours 10 minutes

Affected

Communications

Degraded performance from 5:35 PM to 10:46 PM

Email

Degraded performance from 5:35 PM to 10:46 PM

Incoming Emails

Degraded performance from 5:35 PM to 10:46 PM

  • ResolvedUTC

    This issue has now been resolved. Any PDF files uploaded during the affected time period on 1/30 will need to be re-uploaded. Thank you for your patience.

  • InvestigatingUTC

    We are investigating reports of an issue with PDF files sent to the shots.pet email address. Pet parents should be advised to upload PDF documents directly on the Customer Portal or provide the PDF to the business to upload from the business side. Veterinarians emailing the shots.pet address can send file types other than PDFs. We will provide updates as more information becomes available.

© 2026 Gingr, a TogetherWork brand. All rights reserved.
Terms of Service Privacy Policy US Supplemental Privacy Policy