PDF Files Sent to shots.pet Not Openable

Resolved

Degraded performance

Started over 2 years agoJanuary 31, 2024Lasted 53 hours 10 minutesJanuary 31, 20245:35 PMFebruary 02, 202410:46 PMUTC

Affected

Communications

Incoming Emails

Updates

Resolved
February 02, 2024 at 10:46 PMUTC
Resolved
February 02, 2024 at 10:46 PMUTC
This issue has now been resolved. Any PDF files uploaded during the affected time period on 1/30 will need to be re-uploaded. Thank you for your patience.
Investigating
January 31, 2024 at 5:35 PMUTC
Investigating
January 31, 2024 at 5:35 PMUTC
We are investigating reports of an issue with PDF files sent to the shots.pet email address. Pet parents should be advised to upload PDF documents directly on the Customer Portal or provide the PDF to the business to upload from the business side. Veterinarians emailing the shots.pet address can send file types other than PDFs. We will provide updates as more information becomes available.

Gingr App - PDF Files Sent to shots.pet Not Openable – Incident details