SMS Marketing Campaign Issue

Resolved

Degraded performance

Started about 2 years agoAugust 09, 2024Lasted 135 hours 33 minutesAugust 09, 202411:06 PMAugust 15, 20242:40 PMUTC

Affected

Communications

SMS

Marketing SMS

Updates

Resolved
August 15, 2024 at 2:40 PMUTC
Resolved
August 15, 2024 at 2:40 PMUTC
We've now resolved the incident. Thanks for your patience. Please view the release notes in your app for specific information relating to the fix.
Update
August 14, 2024 at 5:40 PMUTC
Update
August 14, 2024 at 5:40 PMUTC
Our team has identified the cause of this issue. A fix for this issue will be deployed with an application update that is planned for Wednesday, August 14th.
Investigating
August 09, 2024 at 11:06 PMUTC
Investigating
August 09, 2024 at 11:06 PMUTC
We are currently investigating reports of SMS marketing campaigns not fully sending. Our team is working diligently to identify the root cause and resolve this issue as soon as possible. We apologize for the inconvenience and appreciate your patience. We will provide updates as soon as more information is available. Please contact our Support Team if you need any assistance or have any additional questions.

Gingr App - SMS Marketing Campaign Issue – Incident details