Gingr App - SMS Marketing Campaign Issue – Incident details

All systems operational

Show current status

SMS Marketing Campaign Issue

ResolvedDegraded performance135 hours 33 minutes

Affected

Communications

Degraded performance from 11:06 PM to 2:40 PM

SMS

Degraded performance from 11:06 PM to 2:40 PM

Marketing SMS

Degraded performance from 11:06 PM to 2:40 PM

  • ResolvedUTC

    We've now resolved the incident. Thanks for your patience. Please view the release notes in your app for specific information relating to the fix.

  • UpdateUTC

    Our team has identified the cause of this issue. A fix for this issue will be deployed with an application update that is planned for Wednesday, August 14th.

  • InvestigatingUTC

    We are currently investigating reports of SMS marketing campaigns not fully sending. Our team is working diligently to identify the root cause and resolve this issue as soon as possible. We apologize for the inconvenience and appreciate your patience. We will provide updates as soon as more information is available. Please contact our Support Team if you need any assistance or have any additional questions.

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