At approximately 10:00 pm MT, our development team completed an application update containing the following items (note that high priority issues which were independently listed on our status page are not listed here). If you are experiencing an issue, then reach out to our support team.
We have created an all-new Customer Portal to improve the pet parent experience when managing their account, requesting bookings, and more. This is the second-most upvoted feature on our Feature Feedback platform, and we are thrilled to announce that it is live today!
Along with completely redesigning the interface of the Customer Portal, we have made several functionality improvements to the customer portal including:
Improved booking workflows that put the pet parent first and guide them through making booking requests.
Improved error messaging designed to provide pet parents with notices about capacity, missing information, previous reservation requirements, etc. at various steps during the booking process rather than all at the end. This leads to more successful booking requests and less phone calls for the front desk!
Mobile-first design with improved Navigation.
More opportunities to customize which sections are visible on the Customer Portal including the ability to hide sections like Retail if you don’t offer online ordering.
A new “Price Varies” tag which will display for any services where Gingr automatically charges the last price that the pet was last charged for the service to eliminate confusion around $0.00 estimates.
Dedicated completion screens for the main workflows like purchasing an item or requesting a booking to bring closure to the workflow for the pet parent and allow you to more accurately track conversions using services like Google Analytics.
All-new Shopping Cart interface to modernize the package, retail, and subscription workflow and put it in line with the shopping experiences that pet parents see on other websites.
Pet Parent Notifications feature that puts notifications for unpaid deposits, open invoices, expired or missing immunization records, and missing profile information up front on the home page for the pet parent.
The new customer portal is an opt-in experience and can be enabled at your convenience! The experience that your pet parents have today will not change until you are ready to enable the Customer Portal 2.0. To learn more about going live with the Customer Portal 2.0, please check out this article or reach out to our support team for assistance: https://support.gingrapp.com/hc/en-us/articles/4411596327949-How-to-Go-Live-with-the-New-Customer-Portal-2-0
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