Resolved
Resolved

This incident has been resolved.

Recovering

All necessary action steps have been taken to mitigate this issue and we are monitoring to ensure it is fully resolved.

Investigating

Our team is currently investigating reports of emails unrelated to Gingr being sent through our in-app email provider. If you receive reports of pet parents receiving unexpected emails please forward to our support team at support@gingrapp.com. We will provide additional updates as more information becomes available.

Began at:

Affected components
  • Communications
    • Email
      • Marketing Emails
      • Outgoing Emails