Intermittent Gingr App Connectivity

At approximately 1:48 pm MDT, we received reports that some Gingr applications were inaccessible. Our development team immediately got in contact with our database hosting provider, Rackspace, and began investigating the issue. Approximately 1.9% of Gingr apps were affected. At approximately 2:24 pm MDT, a course of action was identified to mitigate the issue. At approximately 2:37 pm MDT, all affected applications were reported online and the issue was resolved.

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Update: At approximately 2:37 pm MDT, the core issue was resolved. Our team is monitoring. If you are experiencing app connectivity issues at this time, then reach out to Gingr Support.

Update: We've confirmed there is a problem with one of our database clusters. Our database hosting service, Rackspace, is working to resolve the issue in coordination with our team. This issue is impacting approximately 1.9% of Gingr apps. Another update in 15 minutes.

Frequency: Low

Description: At approximately 1:48 pm MDT we received reports that some Gingr applications are unable to access their application. Not all Gingr applications are affected. We are in contact with our database hosting service to identify and resolve the issue. Another update in 15 minutes.