Some Emails Not Sending Consistently

In recent months, our team has been working hard to address the email-related challenges that have surfaced within the Gingr application for some customers. This was a complex problem that required substantial allocation of resources in order to reach a resolution.

Today, we are proud to report that we have deployed a fix to this issue, and our testing has confirmed that emails are now sending as expected across the platform. We will continue to monitor our logs for any irregularity, however at this time we are confident that the issue has been effectively resolved.

We recognize the significant impact this has had for those valued customers affected by this, and understand that having consistent emails is an invaluable asset to your business. We extend our sincerest gratitude for your patience and understanding throughout the troubleshooting process. We are dedicated to helping every pet-care business thrive, and will continue to focus on stability and advancement of the Gingr platform. We appreciate your business and your trust in our services.

Our development team is continuing to investigate the intermittent issues with some emails not sending as expected. This is a top priority, and we apologize for the impact during the ongoing investigation due to the complexity of the issue. We have recently implemented improved error logging to assist in isolating the root cause as we work to provide a solution. We will communicate additional updates as more information becomes available. Thank you for your patience.

Our developers are continuing to investigate this issue. We will provide additional updates as more information becomes available.

We have received isolated reports of multiple email types not sending consistently from applications when properly configured. Our team is actively investigating and we will provide additional updates as more information becomes available.