Application Feature Updates

At approximately 9:26 pm MT, our development team completed an application update containing the following items (note that high priority issues which were independently listed on our status page are not listed here). If you are experiencing an issue, then reach out to our support team.

Bug Fixes: -Resolved an invoicing issue where deposits paid for multiple pets on the same invoice would not properly sum on the payments total, allowing for overpayment if the user tried to apply a prepayment on the invoice prior to checkout. -Resolved an invoice display issue that would cause some deposit refunds to display as partial refunds even though the full amount was refunded. This bug didn’t affect the actual amount refunded, but could cause confusion. -Resolved an issue where Clover terminals would produce an error message at the same time as sending an authentication for a card, which would produce an error even though the card was successfully charged. This error could cause users to try the charge again because they thought it did not go through. -Resolved an issue with the edit service pop up window that was causing service changes and notes not to save if there was more than one service displayed on the edit service window. -Resolved an issue with lodging auto-selection that would improperly place multiple pet reservations in lodgings based on the Max Weight and the Animal Capacity under some conditions. -Resolved an issue with the Tips Report where refunded services were improperly showing up as refunded tips in the summary section of the report. -Resolved an issue with the Tips report where multi-unit services would not display properly in the tip split calculation. -Resolved an issue where Admin setting toggles were not functioning properly on Firefox browsers. -Resolved an issue with the Admin » Breeds page that was preventing users from using the Color Description field.

New Features/Improvements: -Added the ability to set a custom duration for an additional service on a reservation via the New Reservation/Edit Reservation page similarly to how this can be done on the New Appointment page. -Improved Icon pop ups to include the current reservations’ notes and to make it so that a user does not need to scroll to see the icon notes on a mobile device. -Added a new customizable SMS template for the Agreement SMS that can be sent to a customer’s phone to sign agreements. This can be customized in Admin » System SMS » Agreement SMS. -Added support to included copy/pasted Emojis in automated email and sms templates and campaigns. -Added the ability to impersonate a pet parent on the customer portal. If the Left-hand Navigation: Reports and More Icon » Groups permissions for “Can log in as customer” and “Can see customer information” are enabled, business-side users will see the option to log into the customer portal as the customer. This can help you troubleshoot inquiries from customers when they say that they are receiving errors, as well as help you see what the customer sees on the portal without creating your own account. -Updated the Admin » Coupons page to remove the requirement for expiration dates on coupons, allowing you to more easily set up coupons that never expire. -Updated the Admin » Hours of Operation page to make it more user friendly, including the ability to mark a day as “closed” instead of having to manually close the hours. -Improved the way that Gingr gets a users’ IP address on the backend for actions like signing agreements, using the timeclock, logging in, etc. -Updated the manual card entry tokenizer to prevent firewall blockages. -General styling updates