Emails Sent Erroneously to Some Pet Parent's Secondary Emails

Resolved
Resolved

This incident has been resolved. Please reach out to our support team if you have any questions. Thank you for your patience.

Identified

Our team is aware of an issue following a release last night on Monday, November 11, 2024, where some emails related to past reservations or past invoices may have been sent to secondary emails on customer files erroneously. We apologize for any confusion or inconvenience this may have caused.

Thank you for your understanding. Please contact our Support Team if you need any assistance or have any additional questions.

Began at:

Affected components
  • Communications
    • Email
      • Outgoing Emails