Investigating: Blank Screen Issues in Gingr

We've now resolved the incident. Thanks for your patience.

Our team has made additional adjustments to improve performance and stability within Gingr. Since these changes were implemented, we have not received any new reports of slowness or blank screens.

We will continue to monitor system performance closely to ensure stability. If you are still experiencing any issues, please reach out to our Support Team so we can investigate further.

We sincerely appreciate your patience and understanding while we worked to resolve this issue.

Our development team has been actively investigating reports of slowness and blank screens within Gingr. We made several adjustments to our web servers and databases, which provided relief for many customers; however, we continue to receive reports of performance issues impacting some users.

The team is working on deeper, long-term improvements to the way data is processed and loaded in order to improve performance across the platform. These changes are complex and ongoing, but we want to assure you that this issue remains a top priority.

We truly understand how disruptive this is to daily operations and appreciate your continued patience as we work toward a permanent solution.

We’re aware of an issue causing delayed load times and blank screens on several pages in Gingr.

We understand how disruptive this is to your operations and sincerely apologize for the frustration. Our development team is treating this as a top priority and actively working on a permanent fix.

We’ll continue to post updates here as soon as we have more information.