WisePOSe Connection Error

Recovering
Recovering

A fix has been released, and the system is currently recovering. We are continuing to monitor performance to ensure full stability.

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Sara Beth Pinson
Identified

We have identified the issue and are working to release a fix as soon as possible.

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Sara Beth Pinson
Investigating

We are currently investigating an issue affecting WisePOS E terminal connections for Gingr Payments merchants. Impacted businesses may be unable to connect to their terminals.

Our team is actively working to identify the root cause and restore normal terminal functionality as quickly as possible.

In the meantime, Gingr Payments transactions can still be completed using cards saved on file or via manual card entry.

We will continue to provide updates here as more information becomes available.

Avatar for Sara Beth Pinson
Sara Beth Pinson
Began at:

Affected components
  • Payments and Credit Card Processing
    • Credit Card Processing
      • Gingr Payments