Commission Report Gives Incorrect Service Price If Service Prices on Multiple Pet Appointments
We've now resolved the incident. The resolution will take effect for all current and future services.
Frequency: Low to Moderate
Description: If a user updates a service price on a multi-pet family of commissionable, appointment-based services, and the prices that are updated are different between each pet, then the commission report will not display the correct, updated prices between pets. The invoice display is correct.
Example: I have a two-dog family that received grooms. One dog's coat condition was different than expected so we updated the price of the service to account for the additional matting. The customer was charged correctly and I can see the services on the commission report; however, I see that the price listed for the service on the commission report does not reflect the updated price that is shown on the invoice. I can still open the invoice to view the correct price.
- Reporting
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