Capacity Error Message with Bookings

A fix has been deployed for the issue causing incorrect capacity error messages. Reservation requests and booking management should now function as expected.

We will continue monitoring system performance closely, but all services are currently operating normally. Thank you for your patience while we worked to resolve this.

We have received reports of an issue that is causing incorrect capacity error messages when requesting, managing, or creating reservations in the Pet Parent Portal and on the business end. Pet parents may be blocked from submitting booking requests in the pet parent portal, and business users may also encounter errors when managing or creating bookings. In some cases, users with the “can override capacity” permission are able to move forward, while those without this permission cannot.

We understand how disruptive this is for your operations and sincerely apologize for any frustration it may be causing. Our development team is treating this as a top priority and working toward a permanent fix.

If you are affected, please reach out to our support team for assistance to discuss temporary options to help reduce the impact. We will continue to share updates here as soon as progress is made.