CardConnect Terminal Disruption

We've now resolved the incident. Thanks for your patience.

If you are continuing to experience connectivity issues with your CardConnect terminal, please power cycle the device by following these instructions:

• Ingenico Terminals: To perform a hard reboot, press and hold the .,#* key and < (yellow key) simultaneously until the device powers off. To re-start the terminal, press and hold the green button for 1-3 seconds.
• Clover Flex Terminals: To reset the terminal, hold the power button for 30-60 seconds until the Clover logo appears.
• Clover Mini Terminals: To reset a Clover Mini terminal, open the back panel to access the receipt paper compartment. Remove the receipt paper roll. Press and hold the green reset button for approximately 30 seconds until the Clover logo appears on the device's display. Replace the receipt paper roll and close the back panel.

If you are still unable to connect to the terminal, please contact Gingr Customer Support for assistance by chatting in, emailing support@gingrapp.com, or call us at (888)503-4647.

We have received reports that CardConnect terminals may not be connecting correctly to Gingr. We are looking into this with urgency and will update this Status page with additional information. Thank you for your patience while we work with CardConnect to resolve this.