Pet Parents Unable to Access Customer Portal 2.0

Resolved
Resolved

We are happy to report that the issue with pet parents not being able to access the Gingr Customer Portal 2.0 has been resolved. Thank you for your patience.

Avatar for Alicia Compton
Alicia Compton
Investigating

At approximately 5:00 AM MST we began receiving reports that pet parents are unable to access the Customer Portal in the mobile application and browser version. This issue seems to be impacting Customer Portal 2.0. Our team is actively investigating the issue and we will provide an additional update as soon as possible.

Avatar for Alicia Compton
Alicia Compton
Began at:

Affected components
  • Customer Portal