We are pleased to report that this issue is now resolved as part of our most recent release. Thank you for your patience.
A fix for SMS messages intermittently not sending as expected has been deployed to a beta environment and is undergoing testing. We will provide an additional update once the fixes have been approved and a production release date has been established.
We have received isolated reports of New Reservation SMS and Reminder SMS messages not sending as expected when properly configured. This has been reported to our development team for investigation. If you have pet parents experiencing this issue, please contact our support team to assist with troubleshooting and verifying configuration settings.
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