Past Unsent SMS Sending Unexpectedly from Isolated Apps

Resolved
Resolved

Our team has completed investigation of this issue and confirmed that it was an isolated incident, as well as taken the applicable mitigation steps to ensure that it does not occur again. Thank you for your patience.

Updated

Our IT team is continuing to investigate to identify the root cause of this issue. There have not been any additional reports of this occurring beyond the original incident date of August 3. We will provide further updates as more information becomes available.

Updated

Our team is continuing to investigate and work with our messaging provider to identify the root cause of this issue. There have not been any additional reports of this occurring beyond the original incident date of August 3. We will provide further updates as more information becomes available.

Investigating

We have received isolated reports of previously unsent SMS messages being sent unexpectedly today, August 3. This has been identified to be isolated to applications on a specific server cluster. Our team is actively investigating this as a priority issue, and we will provide additional updates as more information becomes available.

Began at:

Affected components
  • Communications
    • SMS
      • Outgoing SMS