Resolved
Resolved

The toll-free number verification has been completed with our messaging provider, Twilio. Thank you for your patience.

Recovering

We are continuing to work with our messaging provider, Twilio, to finalize the required toll-free number verification for a small number of remaining Gingr customers. We will provide an additional update once this has been fully completed.

Updated

We are working with our messaging provider, Twilio, to complete the required toll-free number verification for the remaining affected Gingr customers. We will provide additional updates as more information becomes available.

Identified

It has been identified that isolated Gingr customers are experiencing non-deliverability with SMS messages due to pending toll-free number verification through our messaging provider, Twilio. Approximately 25% of Gingr customers are impacted and we are working to resolve this as quickly as possible. We will provide further updates as more information becomes available.

Began at:

Affected components
  • Communications
    • SMS
      • Incoming SMS
      • Marketing SMS
      • Outgoing SMS