App Access Error

This incident has now been resolved. We greatly appreciate your patience.

At this time accessibility and functionality across all apps appears to be restored to a normal state. We will continue to monitor to ensure that the issues are fully resolved.

We are now seeing improvement in accessibility across the remaining apps that were still impacted. We are continuing to monitor the issue closely.

We are working closely with the AWS team on a solution for the remaining affected apps. We will provide additional updates as more information becomes available.

Our teams are continuing to work on a solution for the remaining apps that are still experiencing an outage. We will provide additional updates as more information becomes available.

We are continuing to see improvement in accessibility for most apps. We have identified a subset of customers on one specific server that are still impacted. We are working with our IT team to resolve this as quickly as possible.

We are beginning to see some apps coming back online and are monitoring the issue closely. We will provide additional updates as more information becomes available.

It has been identified that the outages are due to a widespread Amazon Web Services (AWS) outage, and not the Gingr application itself. Updates are available on the AWS status page here: https://status.aws.amazon.com. We will provide additional updates as more information becomes available.

We have received reports that some customers are currently experiencing an error when attempting to access their Gingr app. We are currently investigating the issue and our teams are working to address it as quickly as possible.