SMS Messages Not Sending to Some Clients

Resolved
Resolved

We have been able to confirm that SMS messages are continuing to be sent correctly and this issue has been resolved. If you are still experiencing any problems with sending or receiving SMS messages, please contact our support team for assistance.

Updated

At this time SMS messages are continuing to send correctly. We will continue to monitor performance through tomorrow to ensure that the issue is fully resolved. Thank you for your patience.

Recovering

We are beginning to see recovery in SMS messages being delivered. Our team is continuing to monitor the situation.

Identified

This issue has been reopened, as we have received reports of SMS messages once again not sending correctly for some clients this morning. We are actively working with our SMS provider to resolve the issue as quickly as possible. We will provide an additional update as soon as more information is available.

Resolved

This issue has now been resolved and SMS messages are once again sending correctly. Thank you for your patience.

Updated

We are working with our SMS provider to address the issue as quickly as possible. We will provide additional updates as we learn more. Thank you for your patience.

Identified

We have received reports of SMS messages not being sent correctly in some Gingr apps. Our development team has identified that the issue is due to some clients being blacklisted incorrectly, and corrective actions are currently in progress. We will provide an additional update as soon as more information is available.

Began at:

Affected components
  • Communications
    • SMS
      • Outgoing SMS